100% satisfaction guarantee
All orders are hand poured. Usually we ship within 3 business days. However due to the fact that we hand pour all candles, at times it can take up to 10 business days to ship your items.
Zionsville Candle Company stands behind our product. If, for any reason, you are unhappy with our product, we will exchange your candle(s) for a different candle(s) to ensure your satisfaction is guaranteed.
1) If you wish to exchange your candle(s), please call 845-592-2148 within 30 days of receiving your candles.
2) You must have not burned more than 5% to 7% of your candle. (Believe it or not, we have had people burn over 50% of a candle, then wish to “exchange” for a new one!)
3) If you would like to exchange or return an item for any reason please enclose your invoice and merchandise in the original packaging. Send the box to us via UPS or insured mail to the address below. We cannot accept returns sent C.O.D.
4) Zionsville Candle Company reserves the right to refuse service to customers who are blatantly attempting to abuse this policy. Make sure you read our policy “soy vs. paraffin” to read about how to properly burn soy candles.
Questions or comments may be directed to:
Zionsville Candle Company
209 Augusta Drive
Hopewell Jct., NY 12533